Privacy Policy

Do We Care?

At AQ Golf, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when visiting our website or shopping online.

By using our website or services, you agree to the practices described here.

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1. Information We Collect

We collect information necessary to provide you with our products and services, including:

• Name and contact details (email, phone number, shipping and billing address)
• Payment information (processed securely via third-party providers)
• Purchase history and order details
• Account login credentials (if applicable)
• Communications with our customer service team

We may also collect non-personal data automatically, such as browser type, device information, IP address, and browsing behaviour to improve our website and services.

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2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate order updates and shipping information
• Verify and process payments securely
• Respond to inquiries and support requests
• Send product updates, promotions, or newsletters (if you opt in)
• Improve our products, services, and website functionality

We will never sell or rent your personal information to third parties.

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3. Sharing Your Information

We may share personal information with trusted third parties to support our services, including:

• Payment processing providers
• Logistics and courier partners for order fulfillment
• Email and marketing platforms for newsletters and promotions
• Analytics tools to improve website performance

All partners are required to keep your information secure and only use it for the purposes agreed.

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4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
All transactions on our website are encrypted using SSL (Secure Socket Layer) technology. AQ Golf does not store full credit or debit card information on our servers.

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5. Cookies

We use cookies to enhance your browsing experience, remember preferences, and analyze site performance. You can disable cookies in your browser, but some website features may not function properly as a result.

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6. Your Rights

You can request access to or correction of your personal data and withdraw consent for its use.
To do so, contact us directly via Instagram DM: @AQ_Golf. We will respond promptly to your requests.

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7. Data Retention

We retain personal information only as long as needed to provide services, complete transactions, or comply with legal obligations. Data no longer required is securely deleted or anonymized.

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8. Cross-Border Transfers

Your information may be stored or processed outside of Malaysia through trusted service providers. We ensure safeguards are in place to protect your data during these transfers.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Please review this policy periodically to stay informed.

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10. Contact Us

For any questions or requests regarding your personal information, reach out to us via Instagram DM: @AQ_Golf